shipping

The availability of the Products is displayed at the time of placing an order.

Each Product is however manufactured by the Company’s suppliers on request, so errors or changes may exceptionally arise, such as in case of stock outages of raw materials at a supplier of the Company or due to a large number of orders being placed for the same Product.

Should a Product be unavailable after the placing of an order, the Company shall inform the client as soon as possible and shall offer to either replace the Product ordered by a different Product or to cancel the order and issue a refund.

The countries to which Products can be delivered shall be listed on the Web Site upon the order being placed. Outside these delivery destinations, the Company shall be entitled to reject an order or to only accept it after an agreement concerning the carriage costs that will be incurred by this delivery.

The delivery costs and restrictions shall be stated during the ordering process. Deliveries shall be made by the carrier depositing the Products on a transport pallet in front of the block of flats or the house indicated by the client upon placing their order. All deliveries to the interior of the building or domicile of the client shall be subject to personalized quotes which must be accepted by the client in order to confirm their order.

In case of late delivery due to unforeseeable circumstances, the client should contact the Company to find out the additional timescale needed for delivery. Should delivery not have taken place upon expiry of the additional timescale disclosed to the client, the client may cancel their order by contacting the Company in writing. The client shall then be refunded within fourteen days following the Company’s receipt of the request for cancellation.

clients must however ensure that the delivery information they provide to the Company is and remains correct until the Products ordered have been received in full. The clients therefore undertake to inform the Company about any change in their delivery address and contact details that occurs between the placing of the order and the delivery by immediately sending an e-mail to the e-mail address of the Company’s customer service unit. Failing this, the Company shall not be liable for delivery delays or errors.

Should it not be possible to deliver the Products due to the client’s failure to comply with the delivery restrictions mentioned above when placing their order, the client may pick up their order in person from the warehouse of the closest carrier or may have to pay additional delivery costs.

The countries to which Products can be delivered shall be listed on the Web Site upon the order being placed. Outside these delivery destinations, the Company shall be entitled to reject an order or to only accept it after an agreement concerning the carriage costs that will be incurred by this delivery.

The delivery costs and restrictions shall be stated during the ordering process. Deliveries shall be made by the carrier depositing the Products on a transport pallet in front of the block of flats or the house indicated by the client upon placing their order. All deliveries to the interior of the building or domicile of the client shall be subject to personalized quotes which must be accepted by the client in order to confirm their order.

In case of late delivery due to unforeseeable circumstances, the client should contact the Company to find out the additional timescale needed for delivery. Should delivery not have taken place upon expiry of the additional timescale disclosed to the client, the client may cancel their order by contacting the Company in writing. The client shall then be refunded within fourteen days following the Company’s receipt of the request for cancellation.

clients must however ensure that the delivery information they provide to the Company is and remains correct until the Products ordered have been received in full. The clients therefore undertake to inform the Company about any change in their delivery address and contact details that occurs between the placing of the order and the delivery by immediately sending an e-mail to the e-mail address of the Company’s customer service unit. Failing this, the Company shall not be liable for delivery delays or errors.

Should it not be possible to deliver the Products due to the client’s failure to comply with the delivery restrictions mentioned above when placing their order, the client may pick up their order in person from the warehouse of the closest carrier or may have to pay additional delivery costs.